Custom technology for restaurants, hotels, resorts, cafes, and cloud kitchens. Restaurant POS, direct online ordering, reservation management, hotel booking engines, guest CRM, and delivery tracking — built to deliver faster service, better guest experiences, and higher margins.
India's food service and hospitality industry is one of the largest and fastest-growing in the world — projected to reach ₹7.7 lakh crore by 2028. Yet most restaurants and hotels operate with a patchwork of disconnected tools: a basic POS that cannot talk to the kitchen display, a reservation system that is not connected to the table map, and order management on aggregator tablets scattered across the counter while staff manually re-enter orders into the kitchen system.
The real margin pressure in hospitality comes from two directions: high commissions paid to aggregator platforms (20–30% of every Swiggy and Zomato order), and operational inefficiency from disconnected systems — order errors, slow kitchen communication, and manual inventory management that cannot track food cost accurately. Custom hospitality technology addresses both directly.
We build custom restaurant and hotel software for single-outlet restaurants building their first direct ordering channel, restaurant chains needing centralised multi-outlet management, hotel properties wanting to increase direct bookings and reduce OTA dependence, and cloud kitchen operators managing multiple food brands from one production facility. Every system is built for the operational pace of hospitality — where software downtime during a dinner rush is simply not an option.
Our hospitality work connects to our mobile app, CRM & automation, and web application capabilities. See our industry pages for eCommerce and manufacturing.
From restaurant chains in Noida, Delhi, and Gurgaon to hotel properties in Mumbai, Bangalore, Jaipur, Goa, and Kerala. We understand the operational realities of Indian hospitality — seasonal demand, festive spikes, the dominance of UPI payments, and the critical role of WhatsApp for guest communication.
Integrated technology across every guest touchpoint — from order to checkout.
Digital order flow from table to kitchen eliminates the delay and error of paper KOTs. Kitchen display systems route orders to the right station instantly. Faster table turns during peak service without sacrificing guest experience.
Real-time order tracking, accurate ETAs, personalised service from guest history, and proactive communication create the frictionless experience that earns loyalty reviews and repeat visits — the most valuable customer acquisition channel.
Unified order management across dine-in, delivery, and direct online channels reduces the staff overhead of managing multiple systems. Inventory automation eliminates the daily manual stock-taking that consumes kitchen supervisor time.
Direct ordering saves 20–30% aggregator commission per online order. Direct hotel bookings save 15–25% OTA commission. Recipe-linked inventory management reveals true food cost per menu item, enabling data-driven menu engineering to improve overall contribution margin.
Automated reservation reminders, low-stock alerts, loyalty point calculations, purchase order generation, and post-stay review requests eliminate manual repetitive tasks — freeing staff to focus on guest interaction rather than administrative processes.
Every direct order and booking builds your customer database — enabling segmented marketing, loyalty programmes, and personalised offers that aggregators and OTAs prevent by owning the customer relationship themselves.
Built around the pace of service — tested in simulated rush conditions before every go-live.
Unified POS and direct ordering app for an 18-outlet North Indian restaurant chain — centralised menu management, multi-outlet sales dashboards, loyalty programme with 80,000 enrolled members, and aggregator integration (Swiggy, Zomato, Dunzo) in one queue. Direct orders grew from 8% to 34% of total revenue within 12 months, saving ₹18 lakh monthly in commissions.
A direct booking portal and guest CRM for a Jaipur heritage hotel — room showcase with 360° photos, dynamic pricing, promo code management, WhatsApp-based pre-arrival and post-stay communication, and guest profile system. Direct bookings increased from 22% to 58% of total reservations. OTA commission savings of ₹12 lakh in the first year.
Order management and delivery platform for a Bangalore cloud kitchen running 5 food brands from one kitchen — all aggregator orders in one KDS queue, automatic brand routing, direct ordering website per brand, own-fleet delivery with GPS tracking, and cross-brand profitability dashboards. Manages 800+ daily orders with 3 kitchen staff monitoring one screen.
"Direct orders went from 8% to 34% of total revenue — saving ₹18 lakh per month in Swiggy and Zomato commissions. The loyalty app gave us 80,000 enrolled members in 12 months and a 3× higher repeat order rate from our own channel versus aggregator customers."
"Direct bookings went from 22% to 58%. The ₹12 lakh in OTA commission savings in the first year covered the platform cost twice over. Guests who book directly have higher per-stay spend and better review scores — they feel they have a relationship with us, not with MakeMyTrip."
"800 orders a day across 5 brands managed by 3 people watching one screen. The multi-brand KDS routes every order to the right station automatically — we eliminated the confusion that comes from managing 5 separate aggregator tablets. Order accuracy is near 100% now."
Start with a free consultation. Vivek will review your service model, current technology setup, and aggregator dependency — and show you exactly what a custom platform would save and deliver for your business.